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FREQUENTLY ASKED

QUESTIONS

Our Head Office is in Kuala Lumpur, Malaysia and we have a satellite office in Hong Kong. From these two offices, we serve clients throughout Southeast Asia and Australia

As a digital marketing agency, we assist our clients with their online marketing efforts. For some clients, we are retained to handle all of their digital and online projects, but for others, we deliver strategy, creative content and recommendations through our project-based consulting service. Our goal is to be an extension of our clients’ brand or service and to support them with specialised digital services.
If your brand or service has customers that spend time browsing the Internet, then we can help you by creating tailor-made digital marketing solutions that reach your target audience online and drive valuable conversions.

Absolutely, our focus is much on improving our client’s website traffic and online conversions, thus helping them to reach their overall business goals, and we do this by using a number strategically led tools, which could include UX research and conversion rate optimisation, advanced website development to the use of social media. When we’re developing a campaign for a client, we get to understand their business and objectives, only then do we propose plans to align with those goals.

If your campaign is a product based offer then the principal indicator to know if it’s working will be an increase in sales. However, if your campaign is more service-based and is dependent on reach, we use various forms of measurement and reporting techniques, key amongst these are Search Engine Optimisation, which is fundamental and essential to the success of any online campaign.
Currently, we work with a number of B2B and B2C clients, in industry sectors that, include Finance, Health & Wellbeing, Automotive, Energy and Media.
At Cloud Sea Media Group, we do not believe in a one size fits all strategy, each project we undertake is priced on merit, the client brief and the agreed time required to deliver the project. Both time and the budget are agreed upon and signed off by the client before we start work.
Our creative web design and production team is a group of highly experienced writers, designers, art directors, editors, directors, and producers, who have worked with a number of national and international brands and services.
Our creative and development team have developed projects for a host of platforms, including responsive websites, mobile applications, eCommerce development, custom integration and various interactive social media platforms.
Our SEO strategy for delivering results is broken down into three key attributes, Technical SEO – understanding the site speed and other metrics that could impact on your site traffic, User Experience (UX) and Off-Page SEO by improving the SEO presence by earning links, strengthening the brand online, and improving the popularity of the site and its contents.
Our creative web design and production team is a group of highly experienced writers, designers, art directors, editors, directors, and producers, who have worked with a number of national and international brands and services.
We firmly believe that SEO has a key role to play within an overall integrated marketing strategy as it should go hand-in-hand with all existing marketing initiatives, including content marketing, PR and any social media marketing activities as they can be used for effective link-building.
We ensure our clients are kept fully up to date by providing monthly in-depth analysis and evaluation of their website’s SEO performance, in addition to this; we produce data regarding site traffic, top referring keywords and a full analysis of all search engine activity.

Yes, currently, 30% of the time we spend online is dedicated to social media. So if you are looking to get your brand or service in front of the right people, then social media should be a key part of your digital marketing strategy, whether it’s for increasing brand awareness, creating sponsored content or a combination we can help you achieve the results you were looking for.

It is always difficult to say which social media platform is best because so much relies on the audience your product; brand or service is trying to connect with. So before we make a social media marketing recommendation we always undertake a brand/service audit to identify your customers, once we have this information we can put forward our proposed social media marketing strategy.

Again this is a difficult question to answer, as at CSMG Digital we do not believe in a one-size-fits-all strategy. It’s only by understanding your audience and where we can reach them can we agree on a contact strategy – typically we advise our clients to post content that is both relevant and that has real-time customer value as opposed to excessive posting that could be detrimental to the brand.

Except for Twitter and Facebook, you can delete or block negative comments made about your brand or service on social media. However, at CSMG Digital we always work with our clients to review any negative comments and to try to understand why is this happening and what is the solution for resolving these comments.

Yes, it is incredibly important that your Shopify store continues to deliver your brand tone and voice in the same way that all of your digital marketing and communication does.

Once your Shopify store is built and you are ready to begin trading we can then start to direct traffic to your store, and this can be achieved in several ways, including creating links within various social media forums and postings, having a link on your brand’s existing website, creating an email newsletter for both your existing and potential customers, ensuring that we are using search engine optimisation to increase your ranking amongst others.

There are two routes open to us in this scenario, in the short term if your store is selling a product or service you will see by the daily sales totals and the achieved revenue if a product or service is selling and the store is working. Then in the long term, we can use various Analytics including Google Analytics, along with other reporting tools to help you track your store’s overall performance over time, identify the number of people visiting your store and how often, their location and how they found your store. We can also show you, which websites are the most successful for driving the most traffic to your store and highlight which products customers look at and purchase most and least often.

Our Head Office is in Kuala Lumpur, Malaysia and we have a satellite office in Hong Kong. From these two offices, we serve clients throughout Southeast Asia and Australia

As a digital marketing agency, we assist our clients with their online marketing efforts. For some clients, we are retained to handle all of their digital and online projects, but for others, we deliver strategy, creative content and recommendations through our project-based consulting service. Our goal is to be an extension of our clients’ brand or service and to support them with specialised digital services.
If your brand or service has customers that spend time browsing the Internet, then we can help you by creating tailor-made digital marketing solutions that reach your target audience online and drive valuable conversions.
Absolutely, our focus is much on improving our client’s website traffic and online conversions, thus helping them to reach their overall business goals, and we do this by using a number strategically led tools, which could include UX research and conversion rate optimization, advanced website development to the use of social media. When we’re developing a campaign for a client, we get to understand their business and objectives, only then do we propose plans to align with those goals.
If your campaign is a product based offer then the principal indicator to know if it’s working will be an increase in sales. However, if your campaign is more service-based and is dependent on reach, we use various forms of measurement and reporting techniques, key amongst these are Search Engine Optimisation, which is fundamental and essential to the success of any online campaign.
Currently, we work with a number of B2B and B2C clients, in industry sectors that, include Finance, Health & Wellbeing, Automotive, Energy and Media.
At Cloud Sea Media Group, we do not believe in a one size fits all strategy, each project we undertake is priced on merit, the client brief and the agreed time required to deliver the project. Both time and the budget are agreed upon and signed off by the client before we start work.
Our creative web design and production team is a group of highly experienced writers, designers, art directors, editors, directors, and producers, who have worked with a number of national and international brands and services.
Our creative and development team have developed projects for a host of platforms, including responsive websites, mobile applications, eCommerce development, custom integration and various interactive social media platforms.
Our SEO strategy for delivering results is broken down into three key attributes, Technical SEO – understanding the site speed and other metrics that could impact on your site traffic, User Experience (UX) and Off-Page SEO by improving the SEO presence by earning links, strengthening the brand online, and improving the popularity of the site and its contents.
Our creative web design and production team is a group of highly experienced writers, designers, art directors, editors, directors, and producers, who have worked with a number of national and international brands and services.
We firmly believe that SEO has a key role to play within an overall integrated marketing strategy as it should go hand-in-hand with all existing marketing initiatives, including content marketing, PR and any social media marketing activities as they can be used for effective link-building.
We ensure our clients are kept fully up to date by providing monthly in-depth analysis and evaluation of their website’s SEO performance, in addition to this; we produce data regarding site traffic, top referring keywords and a full analysis of all search engine activity.
Yes, currently, 30% of the time we spend online is dedicated to social media. So if you are looking to get your brand or service in front of the right people, then social media should be a key part of your digital marketing strategy, whether it’s for increasing brand awareness, creating sponsored content or a combination we can help you achieve the results you were looking to achieve.
It is always difficult to say which social media platform is best because so much relies on the audience your product; brand or service is trying to connect with. So before we make a social media marketing recommendation we always undertake a brand/service audit to identify your customers, once we have this information we can put forward our proposed social media marketing strategy.
Again this is a difficult question to answer, as at CSMG we do not believe in a one-size-fits-all strategy. It’s only by understanding your audience and where we can reach them can we agree on a contact strategy – typically we advise our clients to post content that is both relevant and that has real-time customer value as opposed to excessive posting that could be detrimental to the brand.
Except for Twitter and Facebook, you can delete or block negative comments made about your brand or service on social media. However, at CSMG we always work with our client to review any negative comments and to try to understand why is this happening and what is the solution for resolving these comments.
Yes, it is incredibly important that your Shopify store continues to deliver your brand tone and voice in the same way that all of your digital marketing and communication does.

Once your Shopify store is built and you are ready to begin trading we can then start to direct traffic to your store, and this can be achieved in several ways, including creating links within various social media forums and postings, having a link on your brand’s existing website, creating an email newsletter for both your existing and potential customers, ensuring that we are using search engine optimization to increase your ranking amongst others.

There are two routes open to us in this scenario, in the short term if your store is selling a product or service you will see by the daily sales totals and the achieved revenue if a product or service is selling and the store is working. Then in the long term, we can use various Analytics including Google Analytics, along with other reporting tools to help you track your store’s overall performance over time, identify the number of people visiting your store and how often, their location and how they found your store. We can also show you, which websites are the most successful for driving the most traffic to your store and highlight which products customers look at and purchase most and least often.

Some Of Our Awesome Clients

Hong Kong

  • support@cloudseamediagroup.com
  • Monday - Friday (09:00 AM - 05:00 PM)
  • Room 1201, 12/F, C C Wu Building,
    302-308 Hennessy Road, Wanchai, Hong Kong

Kuala Lumpur, Malaysia

  • support@cloudseamediagroup.com
  • Monday - Friday (09:00 AM - 05:00 PM)
  • 27 Jalan Liku Bruas Bukit Damansara Kuala Lumpur 50490 Malaysia
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